Dropping and Moving Students

When a student leaves, use Drop to end their enrollment or Move to transfer their term registration to a different term. Both actions live on the Students list (with a term selected), and Drop is also available on each class and program roster.

Drop a student

1. Go to Enrollment → Students tab and select the term with the term selector — or open the class or program and go to its Students tab.
2. On the student's row, choose Drop.
3. For a class or program, check the Credit back amount. It starts at what the family was charged for it after discounts. Leave it to credit the full charge, enter a smaller amount to keep part of the fee, or enter 0 to keep the full charge. Dropping from a term has no Credit back field — see below.
4. Type the student's full name under Enter the student's full name to confirm.
5. Click Drop. (Keep closes the window without dropping.)

The credit goes on the family's invoice as a Dropped line under the charge it reverses. The charge stays on the invoice, so you can see both side by side; nothing is deleted.

Warning: Dropping does not refund money the family already paid. Anything they paid stays on the invoice as a credit until you issue a refund from the payment — see Refunds.

What happens next:

• Dropping a student from a term also drops all of their class and program enrollments in that term, and credits every class in full. To keep part of a class fee, drop that class on its own instead. If they're no longer enrolled in any term, they become inactive and stop counting toward your plan's student total.
• The freed seat reopens the class or program if it was Full, and the next family on the waitlist is offered the seat automatically — see Waitlists.
• The student appears under the Dropped filter on the Students list and stays in your records.

Re-enroll a dropped student

On a class's Students tab, set the status filter to Only dropped students, then use the row's Re-enroll action and confirm with Restore. The enrollment returns to Enrolled with its previous details.

Move a student to another term

Use Move when a student registered for the wrong term, or you're shifting their registration — for example from the fall semester to spring.

1. Go to Enrollment → Students tab and select the term.
2. On the student's row, choose Move (only shown for enrolled students).
3. Pick the Destination term.
4. Click Move.

Warning: Moving a student replaces their fees and discounts with those from the destination term. Open invoice amounts are updated automatically, and payments already made carry over.

Move only transfers the term registration. If the student has active class or program enrollments in the current term, you'll be asked to drop those first. It's also blocked if the student is already enrolled in the destination term.