Effective Date: March 31, 2025

TeachHero, Inc.

TeachHero, Inc. ("TeachHero," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our software-as-a-service (SaaS) platform.

1. Information We Collect

• Personal Information – including names, email addresses, and phone numbers.
• Account Credentials – such as usernames and securely hashed passwords.
• Billing Information – including billing addresses and payment details, which are processed by Stripe.
• Usage Data – including app interactions, time spent, and features accessed.
• Device Information – such as IP addresses, browser types, and operating systems.
• Cookies and Tracking Technologies – for authentication, analytics, and user experience.

2. How We Collect Information

We collect information when users:

• Register for an account
• Enter data into the platform
• Interact with features or support
• Use the application (automatically collected usage data)
• Sign up for communications

We plan to support third-party logins (e.g., Google OAuth) in the future.

3. How We Use Your Information

• Create and manage user accounts
• Deliver and improve the TeachHero service
• Process payments and send billing information
• Provide customer support
• Communicate service updates and marketing offers
• Analyze usage trends and improve product performance
• Fulfill legal obligations

4. Sharing Your Information

We share data only with trusted third parties as necessary to operate our service:

• Hosting: DigitalOcean and AWS S3
• Payments: Stripe
• Email: Postmark
• Customer Support: HelpScout
• Analytics: Plausible (see Section 9)
• Error Monitoring: Sentry

These providers are contractually obligated to protect your data.

5. Children’s Privacy

While the TeachHero app is designed for adult users (e.g., school administrators, parents), we support the collection of data for children under 13 through school-managed portals. Such collection complies with the Children’s Online Privacy Protection Act (COPPA) and is performed with appropriate permissions and adult supervision.

6. Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Delete your account and data
• Opt out of marketing communications
• Withdraw consent when applicable
• File a complaint with a regulatory authority

To request account deletion, please email us at [email protected].

7. Data Retention

We retain user data for up to 30 days after an account deletion request, after which it is securely removed from our systems.

8. Security

We use industry-standard security measures to protect your data, including:

• Encryption in transit and at rest
• Access controls
• Routine system monitoring
• Periodic audits

9. Data Storage and International Transfer

TeachHero stores and processes user data primarily in the United States. However, for analytics purposes, we use Plausible, a privacy-focused and GDPR-compliant analytics provider based in Europe.

Plausible:

• Does not use cookies
• Does not collect any personally identifiable information (PII)
• Stores all visitor data anonymously
• Operates on EU-owned cloud infrastructure, with data securely stored on encrypted servers in Germany

This ensures full compliance with European Union data privacy laws, including the General Data Protection Regulation (GDPR). Your website usage data never leaves the EU.

10. Policy Updates

We may update this Privacy Policy occasionally. Users will be notified via email, and the latest version will always be available within the TeachHero app and website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]