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Knowledge Base / Billing

Scheduled Payments

Updated October 5, 2026

The Scheduled tab under Billing → Payments shows every invoice with money coming due in a date range — upcoming payment dates and pay-in-full due dates — so you can see what's about to be collected and fix problems before charge day.

View scheduled payments

  1. Go to Billing → Payments → Scheduled.
  2. Use the Due between date range at the top to pick a window. It defaults to the current month (or the selected term's first or last month if the term hasn't started or has ended).
  3. Use the term selector in the table heading to focus on one term.

Only published invoices appear — held, closed, and uncollectable invoices are excluded. For invoices on a payment plan, the row shows the latest payment date in your range and the remaining amount due by the end of the range; pay-in-full invoices show their due date and balance.

The Scheduled Payments page with the Due between date range and an Autopay column

What each row shows

  • Due date — when the money is due.
  • Invoice # — links to the invoice; the line below shows the student and term.
  • Billed to — links to the payer. The line below shows the card or bank account that will be charged (for example "VISA ••••4242"). Watch for two problem states:
    • No method on file — the payer has no saved payment method, so autopay has nothing to charge.
    • Update payment method — the method on file is no longer usable (for example, expired).
  • Autopay — an On or Off badge. Click it to open the invoice, where you change it.
  • Status — Paid or Unpaid for the amount in the range.
  • Amount — what's due in the range.

Turn autopay on or off

Autopay is switched on the invoice, not on this page. Click the Autopay badge on a row to open the invoice, then use the autopay alert above the totals:

  1. Click Turn on autopay, choose the Payment method to charge, and confirm. The button is grayed out until the payer has a saved card or bank account the invoice accepts.
  2. Click Turn off autopay and confirm to stop automatic charges. The invoice stays open and is still owed; TeachHero just stops charging it automatically, and the family can still pay in the parent portal.

Stay ahead of charge day

Admins who enable the Upcoming Autopay notification (under Settings → Personal profile → Notifications) get an email digest of autopay charges due within the next 48 hours — a good moment to fix "No method on file" rows before charges fail. If a payment does fail, see Why didn't a parent get charged?.