What's new in TeachHero

We're redesigning how payment plans work in TeachHero — and it's going to save you time.

What's Changing

Payment plans will live on the student balance, not individual invoices. Instead of attaching payment plans to every invoice, you'll manage one payment plan per student. All their charges roll up automatically.

Here's the full list:

• Payment plans move to student balances. One place to manage installments across all invoices for a student.
• Plans are set per Schedule only. No more assigning plans to individual programs and classes.
• New option: exclude specific fees from plans. Registration fees, materials, or anything else you want paid upfront — mark it excluded.
• New option: exclude entire invoices from plans. Useful for one-time charges that shouldn't be split into installments.

Why This Matters

• Parents see one clear payment schedule.
• You stop juggling invoice-by-invoice plan assignments.
• Everyone's on the same page.

Timeline

We're targeting this spring. We'll share specifics as we get closer.

Questions?

If invoice-specific payment plans are critical to how you operate, or if you have concerns, email me directly: [email protected].

Lesson & assignment previews are working again!

If you ever clicked "Preview" and were greeted by a blank gray screen, that one's on us. Previews for both draft and published lessons and assignments are now working as expected in the parent and student portals.

You can learn more about managing classwork in the help center.

We added a new section to your dashboard that shows the latest TeachHero updates. Click an update to learn more and keep up with new features, fixes, and improvements as they roll out.

Fixed an issue where the processing fee amount under payment details displayed incorrectly — showing a larger amount than the actual fee.

Some payments showed inflated processing fees. For example, one payment displayed a fee of $237 when it was actually only $2.37.

The help center features an improved design and a new AI Answers feature that lets you chat with an AI bot about TeachHero and the Help Center. Get instant answers without searching through articles. Click the Help bubble in the bottom right corner and select AI Answers to get started.